Scranton Endoscopy Center

The doctor was respectful and therapeutic. The initial nurse who monitored my vital signs, reviewed my information, and discontinued my IV was rude and abrasive. She was rough when removing IV (first time I actually ever yelled when IV discontinued), and tossed my discharge papers on a chair so they fell to the floor becoming contaminated. When I asked about disinfecting spray so papers could be decontaminated, she told me "there's none", and handed me contaminated papers. I've had procedures at this Center in past, and have not had problems with rudeness.

In regards to the noted below review by Mr Sweeney....I overheard you raising your voice to the staff...inappropriately for things that were out of their control. They were nothing but professional and kind to your grandmother...things arise during procedures and some patients require more attention and time than scheduled for. I personally heard the staff's interaction with your grandmother, maybe you should check your facts with her before you publicly slander a company without knowing all the details. As a patient, I have and will continue to refer family and friends to this facility.....

To start with, I’d like to say, if this place could get zero stars or half a star they would. This place is highly unprofessional, and I wouldn’t recommend my worst enemy come here. My grandmother was sent here for a colonoscopy and endoscopy and I’d have to say this has been the worst medical experience that I’ve ever been a part of or witnessed. From the nurses laughing at her while she was nervous to have the procedures done to receiving no update once so ever on her status to being told that my grandmother and myself can wait while they have lunch to be checked on or discharged. Stay as far away from this place as you can and get your procedure done anywhere else you’ll be better off.

Visit 9/21/22 Staff at check in very rude. They are still under Covid precautions so you are not allowed in with your patient. Had to sit and wait in my car for over 2 hrs for my husband. They were very rude and wouldn't answer my questions or provide updates during the procedure.

The doctors are fantastic, but the staff is an absolute horror and beyond rude. Also, good luck with getting through to make an appointment, I got called out for how many times I called in one day. The staff is just extremely lazy and doesn't want to answer the phone.